Free UK shipping over £60
Returns Policy
Delivery
Standard shipping orders will be processed within 3 working days and sent on a next-day delivery service. Tracking info will be emailed on dispatch.
Exchanges
Please note, we are currently unable to offer exchanges. You can start a return by following the steps below.
Returns
See below for a step-by-step guide
on how to make a return.
01
Eligibility for Returns:
- Items must be returned within 15 days of the purchase date. - Items must be unworn, unwashed, and in their original condition with tags attached.
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- Sale items are final sale and cannot be returned or exchanged unless they are defective or damaged upon receipt.
02
Initiation of Return:
- To initiate a return, please contact info@rackd.online to obtain a Returns number.
- Please clearly state the reason for the return and provide your order number.
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03
Return Shipping:
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service for returns and retaining the tracking information until your return is processed.
04
Refund Process:
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
- If approved, refunds will be issued to the original method of payment within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
05
Initiation of Return:
- To initiate a return, please contact info@rackd.online to obtain a Returns number.
- Please clearly state the reason for the return and provide your order number.
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-If the garment is damaged please include a full length picture of the product.
06
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- Please include a full-length picture of the product.
07
Refund Process:
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
- If approved, refunds will be issued to the original method of payment within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
08
Contact Us:
- If you have any questions or concerns about our returns policy, please don't hesitate to contact us on - info@rackd.online
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By purchasing from Rackd, you agree to abide by the terms of our returns policy outlined above.
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Thank you for shopping with Rackd.